Our team gathered all common questions and inquiries we received from our customers and placed them on our FAQ page with their corresponding answers. When you need to know more about our print finishing solutions or services, our team is ready to help you.


Why work with Sunfung?

with over 9 years’ industry experience, we pride ourselves at having a highly experienced and expert team, With well over 25,500 units of popular products sold since 2015 globally, CE certification and SGS inspection approved for your market, 8 years experiences for OEM/ODM, we are your best bet at providing the best, high quality equipment. We also provide free products replacement if we cannot solve any issue that arises within warranty term.

How Sunfung can help my business?

1) Sunfung offer the reliable quality machine with moderate price, which help you get easy money.( with less service and maintenance time spent )

2) Offer you the full print finishing solutions, so that you no need to buy products one by one from different suppliers. We help you to make all things done according your request


What is the lead time for these products?

For sample order, normal 1-2 weeks is OK. Mass orders can be ready by 30 days around normally.

How you guarantee the machine quality?

1) Sunfung have strong and reliable production technique team, make sure to each manufacture step is clear and easy

2) Training to workers each 2-3 weeks, so that they get the updated knowledge and skill to complish the manufacturing job

3) Sunfung have 5 years experienced Q&C engineer team, we accumulcated all the data for trouble we have before and keep improving the Q&C process to find out small troubles before package

4) Hold over 5 years working with 3rd party QC team from SGS etc. Understand the global customers different requirement well.


Do you accept the Customization?

Yes, we can accept the customizations. But different products may have different MOQ( Minimum Order Quantity ) request


Warranty time for the machine?

Sunfung offer 2 years warranty for all of our products.

What service or support you offer after sales?

1)We offer the Operational Manual, Videos, brochures, high definition image for your promotion purpose.

 2)Free training from factory, online video instruction for trouble shooting and installations.

 3)One time exhibition in China or overseas, where we help you answer user inquiries face to face.

 4)In time updated for machine new improvements or change.

 5)Market protections when need.

What other warranty term you offer?

Solution can be offered within 48 hours if any issue arises.

Parts replacement within 72 hours from Sunfung by air

Solve the trouble to the end, assist local partner to service user together

FREE replacement will be offered when Sunfung can not solve your trouble within warranty time


How about the payment?

Normally we go with 30% deposit to confirm the order, balance cleared before shipment.

What payment term you accept?

We accept the payment include T/T, L/C, Paypal, West union, etc


What shipping term you work with?

A. For mass orders, we go with delivery by sea or air. Sunfung have 8 years partner as delivery agent in Shanghai, Ningbo, Shenzhen, Xi’an, Guangzhou, Tianjin, Qingdao, etc

B. For sample unit or small parts order, we send out by courier like TNT, Fedex, UPS, DHL, etc

C. Sunfung also have oversea warehouse with partner, so that to send out machines early when users need

Boost Your Business with Sun-fung


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